Why IT will say YES!
You want to take full advantage of experiential learning at your organization using the incredible Chapperone platform. Here is why IT is going to be as excited as you are to get started.
1
We provide a comprehensive onboarding experience for our software.
We pride ourselves in our easy to learn and use software. Aligned with best practices in experiential learning and student travel, our software immediately makes sense for users and naturally makes trip preparation and facilitation run smoothly. We also offer helpful videos, and detailed user manuals to address all your questions up front and help you take full advantage of the powerful features we offer. Additionally, we provide webinars and virtual live teacher training for annual subscribers. We even offer in-person professional development.
2
We provide full service support to schools and organizations
We have an email support line open and help buttons in the App. We will get back to you within one business day. Our comprehensive support for users avoids adding load on your IT service desk. We take huge pride in our exceptional customer service - we work tirelessly to ensure all our customers feel supported and get the most out of our product.
3
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Our platform includes a management tool for organizations.
From the administrative portal you can manage accounts, access data and track app usage. Plus we provide annual usage reports so that the value of the product is documented.
4
Our platform is safe and secure
We have implemented end-to-end encryption on our AWS servers. All data is stored on domestic Servers in the US or in Europe for international customers. We always follow best practices in data security and privacy. See our privacy policy for more information.
5
We provide a guide to get your IT systems configured when you start using Chapperone
We created a Quick Guide for School IT to ensure set-up is as simple as can be. For example, whitelisting our emails so that accounts can be verified and reminders are received. We know what goes into making software run smoothly from both our perspective and your IT department's perspective too.
Get in Touch
We are always willing to help and support you in whatever way we can, and if it would be useful to have one of our sales reps jump onto a call with you and/or IT set up an appointment here.